Proactive Customer Churn Prevention
Telecommunications (B2C)
Overview
Reduce monthly churn by detecting high-risk subscribers and automatically launching personalized retention offers before customers leave.
Key Stakeholders
Marketing Teams - Improved retention rates and ROI tracking
Customer Experience Teams - Proactive customer care
Subscribers - Relevant offers and improved service
Agent Developers - Usage-based revenue model
Marketing Teams - Improved retention rates and ROI tracking
Customer Experience Teams - Proactive customer care
Subscribers - Relevant offers and improved service
Agent Developers - Usage-based revenue model
Technical Architecture
Deployment: Coral multi-agent workflow integrated with CRM systems
Data Sources: CDR, NPS scores, support logs, billing history
Deployment: Coral multi-agent workflow integrated with CRM systems
Data Sources: CDR, NPS scores, support logs, billing history
Agent Ecosystem
Predictive Analytics Agent - Real-time churn scoring
Retention Strategy Agent - Personalized intervention selection
Support Queue Agent - VIP routing and ticket prioritization
Predictive Analytics Agent - Real-time churn scoring
Retention Strategy Agent - Personalized intervention selection
Support Queue Agent - VIP routing and ticket prioritization
Workflow
Data Ingestion - Daily batch or real-time customer metrics fed to Churn-Watch thread
Risk Assessment - Analytics Agent generates churn scores for all subscribers
High-Risk Filtering - Only scores ≥ 0.8 forwarded to Strategy Agent
Intervention Selection - Strategy Agent selects optimal incentive (discounts, upgrades, VIP support)
Offer Execution - Support Queue Agent updates CRM and creates VIP tickets
Customer Contact - SMS/in-app messages delivered with personalized offers
Outcome Tracking - Fed records results, pays agents from escrow, refunds unused tokens
Data Ingestion - Daily batch or real-time customer metrics fed to Churn-Watch thread
Risk Assessment - Analytics Agent generates churn scores for all subscribers
High-Risk Filtering - Only scores ≥ 0.8 forwarded to Strategy Agent
Intervention Selection - Strategy Agent selects optimal incentive (discounts, upgrades, VIP support)
Offer Execution - Support Queue Agent updates CRM and creates VIP tickets
Customer Contact - SMS/in-app messages delivered with personalized offers
Outcome Tracking - Fed records results, pays agents from escrow, refunds unused tokens
Success Metrics
Response Time: ≤ 2 seconds from score to offer
Privacy Compliance: GDPR-compliant data handling
ROI Tracking: Token spend vs. churn saves analytics
Response Time: ≤ 2 seconds from score to offer
Privacy Compliance: GDPR-compliant data handling
ROI Tracking: Token spend vs. churn saves analytics
Success Metrics
Low-Risk Customers - Scores < 0.8 end thread silently, no cost incurred
Offer Rejection - Escalation to human agents via new Fed session
Data Issues - Schema validation errors flag threads without token deduction
Low-Risk Customers - Scores < 0.8 end thread silently, no cost incurred
Offer Rejection - Escalation to human agents via new Fed session
Data Issues - Schema validation errors flag threads without token deduction
FAQ's
Is it secure? How do you ensure security?
How scalable is the platform?
What level of expertise is required to use it?
Can we use our own agents?
How fast can we get onboarded?
What ongoing support will we need?
Subscribe to our newsletter
Join the waitlist to keep up with Coral Protocol.
©2025 Coral Protocol.
FAQ's
Is it secure? How do you ensure security?
How scalable is the platform?
What level of expertise is required to use it?
Can we use our own agents?
How fast can we get onboarded?
What ongoing support will we need?
Subscribe to our newsletter
Join the waitlist to keep up with Coral Protocol.
©2025 Coral Protocol.
FAQ's
Is it secure? How do you ensure security?
How scalable is the platform?
What level of expertise is required to use it?
Can we use our own agents?
How fast can we get onboarded?
What ongoing support will we need?
Subscribe to our newsletter
Join the waitlist to keep up with Coral Protocol.
©2025 Coral Protocol.